Tiffany Shackelford is recognized as an expert in cutting edge online media, and frequently serves as a speaker and panelist on the subject. Currently, she is the online content and marketing specialist at Phase 2 Technology, a leading provider of open source web software solutions, application development and consulting services. She often acts as an evangelist for the use of open-source software.

She also serves as the Executive Director of Capitolbeat, the Association of Capitol Reporters and Editors, and was the 2008 conference co-chair for the Online News Association. Previously, she served as the Assistant Managing Editor at Stateline.org a nonprofit, nonpartisan online news site affiliated with the Pew Research Center.